Refer to the Additional Resources section of this article for more information. We are getting this error on all computers, including the ones that are remote. If you are using Internet Explorer then, add the website to the compatibility view list and also under trusted websites. Hello, I just installed WI on new server due to viruses on old server. The last error sounds like its not performing the DNS srv record lookup correctly for storefront. Solution Check the Receiver version used by the clients and check if its compatible with TLS 1.1 and TLS 1. Cannot connect to authentication server (self.Citrix). Users can visit HTTPS pages OK, can visit the login page of a Citrix server and login, get the page with available applications, click on an application.ICA file is downloaded and will be run by the Citrix plugin locally installed on the system. If the certificate is not issued by a Certificate Authority and is self-signed then ensure that the root certificate is imported to Storefront. The server rejected the connection' when trying to launch apps when SSL v3 and TLS v1.0 are disabled on the Netscaler Gateway Virtual Server.To verify, run a telnet from the Citrix Gateway to each CVAD server on the ports in question.Įnsure that the latest version of Workspace is installed.Įnsure that the Secure Ticket Authority (STA) on the Storefront and Citrix Gateway match and also ensure that the sequence of STA matches.Įnsure that there is no certificate trust issues.Įnsure that the certificate chain is complete.
We have a hardworking team of professionals in different areas that can provide you with guaranteed solutions to a blend of your problems. Verify that ports 8080, 1494, 80, 2598, 443 or any other manually assigned ports are open from the Citrix Gateway to each CVAD server. Techyv is one of the leading solution providers covering different aspects of Computers and Information Technology. If you are experiencing this issue and you are not a System Administrator, contact your organization’s Help Desk for assistance and refer them to this article.Ĭomplete the following steps to troubleshoot this issue: Important! This article is intended for use by System Administrators. Previous Previous post: TIL: Citrix Receiver does not connect to non-HTTPS stores since version 3.1 Next Next post: The Citrix servers do not trust the server.
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